Refund policy


Fifth Room Fragrances Return & Refund Policy



At Fifth Room Fragrances, we take pride in offering premium-quality fragrances. Due to the nature of our products, all sales are final. Once an order has been placed, it cannot be returned or refunded.



Final Sale Policy



  • All fragrance purchases are non-refundable.
  • For health, safety, and quality assurance reasons, we cannot accept returns. Once a bottle has left our facility, it cannot be resold.




Exchanges



We only offer exchanges under the following circumstances:


  1. Damaged During Shipping – If your order arrives broken, leaking, or otherwise damaged.
  2. Lost in Transit – If your order is verified by the carrier as lost.



In these cases, we will gladly replace your product at no additional cost.



How to Request an Exchange



  • Contact us at Support@fifthroomscents.com within 7 days of receiving your order.
  • Provide your order number and photos of the damaged item and packaging (if applicable).
  • Once verified, we will process a replacement shipment promptly.




Important Notes



  • Exchanges are only for the same product originally purchased.
  • No refunds will be issued under any circumstances.