Refund policy
Refund & Return Policy In Effect 02/11/2026
Final Sale Notice:
All purchases from Fifth Room Fragrances® are final sale. For health, safety, and quality assurance, we cannot accept returns once a bottle has left our facility, as used or opened fragrance bottles cannot be resold.
Exchanges:
We are happy to offer replacements only in the following situations:
- Damaged During Shipping – Items that arrive broken, leaking, or otherwise damaged.
- Lost in Transit – Orders verified as lost by the carrier.
In these cases, we will replace your product at no additional cost.
How to Request an Exchange
- Contact us at Support@fifthroomscents.com within 7 days of receiving your order.
- Provide your order number and photos of the damaged item and packaging (if applicable).
- Once verified, we will process a replacement shipment promptly.
Important Notes
- Exchanges are only for the same product originally purchased.
- No refunds will be issued under any circumstances.
All trademarks, service marks, and brand names displayed on this site are the registered property of Fifth Room Fragrances® or their respective owners. Use of any trademark without permission is strictly prohibited.
Order Cancellations, Restocking Fees & Undeliverable Shipments
1. Custom Orders & Signature Fragrances
All custom-made products, including personalized signature fragrances and orders requiring customer selections, are subject to a 30% cancellation and restocking fee when an order must be canceled due to the customer’s failure to respond to communications necessary to complete or fulfill the order.
This includes, but is not limited to:
- Failure to respond to emails requesting fragrance note selections, raw material selections, formulation preferences, or other required customization details.
- Failure to provide the information or approvals necessary to proceed with production.
- Inability to contact the customer after reasonable attempts using the contact information provided at checkout.
If a customer does not respond within a reasonable period after follow-up communications, FIFTH ROOM FRAGRANCES® reserves the right to cancel the order. The 30% fee will be deducted from the eligible refund, where permitted by applicable law and payment-provider requirements.
2. Incorrect Addresses & Undeliverable Shipments
All orders, including custom and non-custom orders, may be subject to a 30% cancellation and restocking fee if a shipment is returned to the sender, deemed undeliverable, or cannot be delivered because the customer provided an incomplete, inaccurate, or invalid shipping address.
Customers are responsible for ensuring that their shipping information is complete and accurate at checkout.
If a shipment is returned or cannot be delivered because of an address error or other customer-provided information, FIFTH ROOM FRAGRANCES® will contact the customer when reasonably possible to arrange next steps. If the order is canceled rather than reshipped, the applicable 30% fee will be deducted from the eligible refund, where permitted by applicable law.
Additional shipping charges may apply if the customer requests reshipment. Any additional charges will be communicated before reshipment.
3. Non-Custom Orders Canceled Before Fulfillment
Standard, non-custom orders canceled by the customer before fulfillment are subject to a 15% cancellation fee, where permitted by applicable law and payment-provider requirements.
Once an order has entered fulfillment, been packaged for dispatch, or been shipped, it may no longer qualify for cancellation under this provision. Any return or refund request will be handled under the applicable return and refund policy.
4. Customer Communication & Refund Processing
Customers are responsible for monitoring the email address provided at checkout and responding to communications required to process custom orders.
When an order is canceled under this policy, any eligible refund will be calculated after deduction of the applicable cancellation or restocking fee. Refunds will be returned to the original payment method where possible and processed in accordance with the store’s refund procedures and applicable law.
By placing an order with FIFTH ROOM FRAGRANCES®, customers acknowledge and agree to these order-cancellation, restocking, and undeliverable-shipment terms.